Terms And Conditions

South Kensington Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which South Kensington Cleaner provides domestic and commercial cleaning services within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means any individual, company, or organisation that requests or receives cleaning services from South Kensington Cleaner.

Company means South Kensington Cleaner, the provider of the cleaning services.

Services means any cleaning or related services supplied by the Company to the Client, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, and commercial premises cleaning.

Premises means the property or properties where the Services are to be carried out.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

2. Scope of Services

The Company provides professional cleaning services within its designated service area in the United Kingdom. The exact scope of work for each Booking will be agreed in advance based on the type of service requested, the size and condition of the Premises, and any specific Client instructions accepted by the Company.

Unless expressly agreed otherwise, the Services are limited to cleaning tasks only and do not include maintenance, repair, childcare, pet care, gardening, or any other activities outside usual cleaning functions. The Company reserves the right to refuse any task that it considers unsafe, inappropriate, or outside the agreed specification.

3. Booking Process

3.1 Clients may request a Booking via the Companys accepted communication channels as advertised on its website or other official materials. A Booking is not confirmed until it has been explicitly accepted by the Company.

3.2 When making a Booking, the Client must provide accurate information, including but not limited to the full address of the Premises, property type and size, parking or access information, and any relevant details about the condition of the property.

3.3 The Company may request photographs, videos, or a brief description of the Premises to assess the required duration and resources. Any quotation based on such information is given in good faith; if on arrival the Premises require significantly more time or resources than described, the Company may adjust the price accordingly, subject to the Clients approval before work proceeds.

3.4 Bookings are subject to the availability of cleaners. The Company reserves the right to refuse or reschedule a Booking if no suitable cleaner is available at the requested time.

3.5 The Client is responsible for ensuring access to the Premises at the agreed time. If the cleaner is unable to gain access due to incorrect details, locked doors, or absence of keys or authorised persons, this may be treated as a late cancellation and charged in accordance with the cancellation terms below.

4. Pricing and Quotations

4.1 The Company may provide quotations based on hourly rates or fixed prices, depending on the type of service. All prices are stated in pounds sterling and are inclusive of any applicable taxes unless otherwise indicated.

4.2 Quotations are based on the information supplied by the Client and the Companys assessment of the work required. The Company reserves the right to revise a quotation if the information provided was inaccurate or incomplete, or if the Premises are significantly different from what was described.

4.3 Any additional services requested on the day of cleaning will be subject to additional charges, agreed with the Client before the work is carried out.

5. Payments and Invoicing

5.1 Payment terms will be confirmed at the time of Booking. The Company may require payment in advance, on the day of service, or on an agreed credit term for business Clients. The specific method and timing of payment must be followed as confirmed in the Booking.

5.2 Accepted payment methods will be stated by the Company and may include bank transfer, card payment, or other cashless systems. The Company may refuse cash payments at its discretion for security and administrative reasons.

5.3 For regular cleaning services, payments are generally due in advance of or immediately after each visit, as agreed. For one-off or end of tenancy cleans, payment is normally required in advance or on the day of the clean before completion, unless otherwise agreed in writing.

5.4 Where the Company issues invoices, the Client must settle them by the due date stated. If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts, to suspend further services, and to recover any reasonable costs incurred in pursuing the debt.

5.5 The Client is responsible for ensuring that any payment details provided are correct and that there are sufficient funds or credit available. If a payment fails or is reversed, the Company may treat the Booking as unpaid and may cancel or suspend the Services.

6. Cancellations, Rescheduling, and Access

6.1 The Client may cancel or reschedule a Booking by giving prior notice. The Companys standard minimum notice period is 24 hours before the scheduled start time, unless a different period is specified in the Booking confirmation.

6.2 If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full value of the Booking. This reflects the loss of the time slot and the costs incurred by the Company.

6.3 If the Client fails to provide access to the Premises at the scheduled time, or if the cleaner is unable to commence work due to locked doors, absent keys, or lack of an authorised person where required, this will be treated as a late cancellation and charged accordingly.

6.4 The Company reserves the right to cancel or reschedule a Booking in the event of staff illness, severe weather, transport disruption, or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to offer an alternative appointment. The Company will not be liable for any costs or losses incurred by the Client as a result of such changes.

7. Client Obligations and Health and Safety

7.1 The Client must provide a safe working environment at the Premises and ensure that all reasonable steps are taken to protect the Companys staff while on site. This includes, but is not limited to, the safe condition of floors, stairs, lighting, and equipment supplied by the Client.

7.2 The Client must inform the Company of any known hazards, including but not limited to structural defects, unsafe electrical fittings, the presence of hazardous substances, or the presence of alarm systems or security features that may affect access.

7.3 The Client must secure valuables, personal documents, and highly breakable items before the visit. The Company will not accept responsibility for items left in precarious positions or for pre-existing damage.

7.4 The Client must not request cleaners to undertake any task that is unsafe, illegal, or outside the agreed scope of Services. The cleaner has full discretion to refuse any such request.

8. Cleaning Materials and Equipment

8.1 The Company may provide its own cleaning products and equipment or may agree that the Client will supply them. This will be confirmed at the time of Booking.

8.2 Where the Client provides equipment or products, they are responsible for ensuring that these are safe, in good working order, and suitable for the intended purpose. The Company is not responsible for any damage caused by defective or inappropriate products or equipment supplied by the Client.

8.3 The Company uses cleaning products that are appropriate for general household and commercial use. If the Client has any allergies, sensitivities, or material-specific requirements, they must inform the Company in advance so that, where possible, alternative products or methods can be considered.

9. Waste Handling and Regulations

9.1 The Company complies with applicable UK regulations relating to waste handling and disposal. As part of the Services, cleaners may collect household waste and place it in the Clients designated bins or waste containers on site.

9.2 The Company does not transport waste from the Premises unless expressly agreed in writing and in accordance with applicable waste carrier regulations. Any additional charges for specialist waste removal will be confirmed with the Client in advance.

9.3 The Client is responsible for providing appropriate waste storage facilities at the Premises, including clearly labelled recycling, general waste, and food waste bins, where relevant. Cleaners will use the bins and facilities as directed by the Client and in line with local waste collection rules.

9.4 The Company does not handle or dispose of hazardous waste, including but not limited to medical waste, sharps, chemical waste, asbestos, or any material classified as hazardous under UK law. If such materials are found at the Premises, the cleaner may suspend work and report the issue to the Company, and the Client will be responsible for arranging appropriate specialist disposal.

10. Service Quality, Complaints, and Rectification

10.1 The Company aims to provide a high standard of cleaning services. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, and in any event within 24 hours of the service where the issue relates to quality of cleaning.

10.2 Where a complaint is justified and relates directly to the quality of the Services provided, the Company will, at its discretion, offer a rectification visit or a partial refund. The Company must be given the opportunity to inspect and, where appropriate, re-clean the affected areas.

10.3 Complaints raised more than 24 hours after the service may be more difficult to assess and may not be eligible for rectification or compensation, particularly if the Premises have been used or altered in the meantime.

11. Liability and Insurance

11.1 The Company maintains appropriate insurance cover for its operations in the United Kingdom. Details of the cover are available on request.

11.2 The Companys liability for any loss, damage, or expense arising from the provision of the Services shall be limited to the amount paid by the Client for the relevant Booking, except where liability cannot be limited by law.

11.3 The Company will not be liable for:

a. Normal wear and tear or deterioration resulting from routine cleaning.

b. Pre-existing damage, defects, or staining that cannot be removed using reasonable cleaning methods.

c. Loss of or damage to items not secured or left in unstable positions, such as unsecured pictures, mirrors, or ornaments.

d. Any loss or damage arising from the use of products or equipment supplied by the Client.

e. Indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.

11.4 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

12. Keys and Security

12.1 Where the Client provides keys or codes to access the Premises, the Company will take reasonable care to protect and use them securely. Any keys held by the Company may be labelled in a way that does not directly identify the Premises address.

12.2 The Client is responsible for ensuring that any alarm systems or special entry instructions are communicated clearly in advance. The Company is not responsible for false alarms or associated charges unless caused directly by its negligence.

13. Termination of Ongoing Services

13.1 For regular ongoing cleaning services, either party may terminate the arrangement by giving written notice, subject to any minimum term or notice period agreed at the time of Booking.

13.2 The Company may terminate or suspend Services with immediate effect if the Client fails to pay any sums due, breaches these Terms and Conditions, behaves abusively towards staff, or creates an unsafe working environment.

14. Privacy and Data Protection

14.1 The Company will process personal data in accordance with applicable UK data protection laws. Information is collected and used for the purpose of managing Bookings, providing Services, and administering accounts.

14.2 The Company will take reasonable steps to keep Client information secure and will not share it with third parties except where required to deliver the Services, to comply with legal obligations, or with the Clients consent.

15. Amendments to Terms and Conditions

15.1 The Company may update these Terms and Conditions from time to time. The latest version will apply to all new Bookings and to ongoing services after the Client has been notified of the changes or the revised terms have been made available on the Companys website.

15.2 Continued use of the Services after such notification will constitute acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a Booking or using the Services of South Kensington Cleaner, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.